Managed Print Services
Printing costs can add up unless a clear strategy is in place and often businesses are not even aware of their hidden printing costs. EBC Group are an award winning managed service provider. We are a Xerox Gold Partner and HP Gold print partner so you can be sure that we will provide you with a Managed Print Service (MPS) that will help you set clear objectives and monitor processes, which could result in reducing your print costs by up to 30% ​
What is Managed Print Services?
A correct Managed Print & Document Service (MPS) should be a multiyear contract with a third party for the outsourced management if a fleet of multi-functional products and single function devices like scanners and printers. The service would typically start with an assessment to drive right-sizing, proactive fleet management and the ongoing optimisation of the printing & imaging environment. Main benefits realised are generally based around cost savings, environmental, freeing up IT resource time and data security.
                     Without Managed Print Service
  • Unknown and uncontrolled print costs
  • Colour toner cost is very unpredictable and can be out of control
  • A separate process for service & supplies
  • Excess supplies on hand or not available when you need them
  • Multiple vendors and suppliers for consumables, service & account management
  • Very reactive approach to service always resulting in an onsite engineer attending on site between 4-8 hours, sometimes with no clear defined SLAs
            Benefits of  Managed Print Service
  • Predictable costs
  • Fixed cost per page regardless of colour coverage
  • One point of contact for service, ordering and supply status
  • Just in time deliveries automated to be there a few days before you need them
  • One partner – One solution embracing all elements
  • Monthly / Quarterly reports detailing print activity to support invoicing
  • 30% of calls handled proactively by Tricom with downtime kept to less than 60 minutes. In the event of an engineer needed 4 – 8 hours with defined SLAs
​​Do you know how much you are spending on office printing?
Tricom uses a consultative approach to understanding a client’s current business environment including key objectives, challenges, technical infrastructure, and costs in an effort to develop a long-term MPS and document management.
OPTIMIZATION
We study your print environment to determine the best mix of printers and multifunction devices for your business.  We then work with you to design and implement this optimized state.​
​FLEET MANAGEMENT
​We make sure that your print fleet is running as it should be.  By managing everything from toner replenishment to device configurations and security settings, we make that your print fleet stays in compliance with your business policies.
​PRINT MANAGEMENT
​We help you control who can print and what they can print through user authentication and content security.  Users can also be empowered to securely print from anywhere anytime by setting up mobile print policies.