​Tricom Managed Print Service includes the management of print devices such as printers, scanners, copiers and multifunctional devices as well as document management and workflow solutions to improve the company’s print environment.
Printing Costs can add up unless a clear strategy is in place and often business are not even aware of their hidden printing cost. We are a Xerox Gold Partner and HP Gold Print partner and both are world leaders of managed print services, so you can sure that we will provide with a Managed Print Service (MPS)that will help you set clear objectives and monitor processes, which could result in reducing your print costs by up to 30%.
Key areas of focus include
  • Proactive service delivery & incident management
  • Clearly defined SLAs and KPIs
  • Collaboration & Mobility challenges
  • Document management, capture and automation
  • Strong focus on document & information security ​

​Additional areas of focus include
  • The impact of digital transformation
  • Cloud-based services
  • Smart business Apps
  • Augmented & virtual reality
  • Onsite/offsite repro & mailroom services
  • Personalisation for your employees and your customers
  • Helping you with customer service & revenue generation ideas
​
Why do I need a Managed Print Service?
Tricom offer a true MPS which involves more than simply sourcing and servicing your printers. Through consultation with you, we will produce a roadmap of your business, set clear objectives and provide continuous monitoring to help you to:
  • Gain visibility and control of your print infrastructure
  • Save up to 30% of your print costs
  • Deliver long-term savings
  • Change printing habits and reduce print volume
  • Focus your attention on your core business
  • Rationalise suppliers and your printer estate with a single solution
  • Streamline document workflows and increase productivity
  • Improve end-to-end print security
  • Reduce your impact on the environment


​How will I save money with a Managed Print Service?
In simple terms a managed print service will save money by helping a business achieve the following:
Printing less:
  • Less ink toner used
  • Less paper used
Being more efficient:
  • Saving employees time
  • Saving energy costs
Purchasing less:
  • Less print devices required
  • Less ink and paper purchased
​Our Approach
A comprehensive assessment of your work environment, combined with proactive device monitoring, dedicated account management and help desk support, creates the most robust infrastructure that your company could ever have.This gives you the freedom to focus on the core areas of your business whilst resting assured that our team are always pro-actively working to maintain and improve the technology that you need to use and which your business and work relies upon.
What is Managed Print Services?
A correct Managed Print & Document Service (MPS) should be a multiyear contract with a third party for the outsourced management if a fleet of multi-functional products and single function devices like scanners and printers. The service would typically start with an assessment to drive right-sizing, proactive fleet management and the ongoing optimisation of the printing & imaging environment. Main benefits realised are generally based around cost savings, environmental, freeing up IT resource time and data security.
ASSESS
DESIGN
IMPLEMENT
MANAGE
REVIEW
ASSESS
​A specialist consultant from our team will conduct a thorough assessment of your business environment, working with you to:
  • Understand your business needs and end goals.
  • Review your existing infrastructure to identify inefficiencies, vulnerabilities and cost saving opportunities.
  • Establish a new approach that will help you improve and expand capabilities, reduce costs and enhance the way your business operates.
We will gather crucial information through:
  • Discussions with key users & business stakeholders.
  • Floor Mapping devices – including printers, copiers and scanners; computers, laptops & mobile devices; servers and storage solutions; landline and mobiles phones and more.
  • Monitoring devices to identify device user activity and usage levels.
The data obtained will be used to establish an accurate representation of your infrastructure and to analyse the current efficiency of your operations in consideration of device usage, support and maintenance costs.
DESIGN
​Following an initial assessment, we will discuss the current infrastructure; provide suggestions and recommendations bespoke to your business needs; and propose a new design strategy for your consideration.
​
Working with you to ensure your needs are best met, we will agree upon a phased implementation plan that will allow your business to smoothly embrace new technology whilst ensuring minimal disruption and downtime.
IMPLEMENT
To ensure that your business maximises the full gains that your new solution can provide, we will:
  • Setup & Configure new technology, including hardware and software solutions and the network that they run on.
  • Integrate software that will allow us to remotely monitor your network and connected devices.
  • Optimise your infrastructure for maximum performance.
  • Train & Educate key users & operators for a smooth change transition.
MANAGE
​Our help desk support team will work closely with your dedicated account manager to:
  • Monitor your devices and network remotely.
  • Identify & Detect issues pro-actively before your business is affected.
  • Respond to hardware alerts and support requests within 24 hours.
  • Resolve technical issues before your business is affected.
REVIEW
​We will continuously review & develop your network infrastructure and business processes to create further cost saving opportunities and will report back to you through regular updates, full usage reports with detailed analytics and efficiency review meetings your account manager.
What Tricom Offers

We have taken our 20 years of experience as an leading player in manged print services  and brought the offerings downstream to smaller environments. These offerings can include service on  printer and multifunction devices of major brands. Tricom provides the tools to give the customer complete visibility into all devices on their network so that they can manage their own fleet. The major advantages of Tricom solution for managed print services are as follows.
​
​A single help desk number for all devices
Service, problem resolution, supplies, move/add/change
Customer works only with Tricom

​Monthly, itemized invoice for number and types of prints for all   brands of devices
Data for reconciliation and budget forecasting
​
Manage implementation of new systems
Support end-users in the transition
​Automated web-based reporting
Service performance, print volume, service activities
Customer can identify trends, spot opportunities for cost savings       (e.g., moving or phasing out an underutilized printer)
Quarterly reviews

​Proactive break-fix services
Real time alert and response
​Proactive service alerts address 30% of issues

​Automatic shipment of consumable supplies, for about 90% of devices
Automatic meter readings for networked devices
Manual meter readings required for non-networked devices

Right tools, right processes, and right resource
End goal: reduced cost and improved productivity
Recommendations are based on data
Interested in our managed print services?
​
​Let’s start a dialog!